The Resort Manager is responsible for the daily management of the resorts daily operations to achieve planned goals for the property in keeping with all corporate standards. In addition, is responsible for maintaining the resorts assets and quality standards, local marketing of the resorts products and services, and development of the resorts human recourses and Owner/Guest satisfaction.
Perform appraisals of resort managers, coach, and counsel and develop all resort management staff.
Maintains procedure for orientation, training and development of all associates.
Conduct weekly yield meetings to ensure the resort’s inventory is managed effectively to attain the highest yield per resort objectives.
Manage and achieve all areas of the budgets by implementing proper controls. Control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit for the property.
Maintain personal contact with owners/guests of resort to ensure guest satisfaction.
Monitor and maintain procedures for safety of guests and associates.
Maintain all reporting SOP’s and timeline as outlined by the regional director and corporate.
Ensure all communication standards are being met and all association administration and fiduciary duties are being carried out.
May perform other duties as required.
Requirements2 year degree or 4 year bachelor’s from an accredited university in Business Administration, Hospitality Management, or related major preferred.
six years as Assistant General Manager or four years as General Manager within a brand name resort of hotel. Experience working in a leadership capacity managing a minimum of $5 millionin revenue.
Knowledge of the daily operations of front desk, reservations, yield management and problem resolution. Knowledge of Vacation Ownership. Experience working with a Property Management System.
Detail oriented with strong analytical and problem solving skills, strong ability to think strategically and analyze information timely and accurately. Strong interpersonal and communication skills to deal effectively with all levels of the organization. Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data. Knowledge of total hotel revenue management concepts, processes and strategies. Knowledge of laws, legal codes, governement regulations, rules that apply to job (e.g, OSHA,EPA,ADA,CFC,NFPA,ASI).