ITIL Service Management Analyst
Come join our team. We’re looking for amazing people! Virginia Housing Development Authority (VHDA) is recruiting an ITIL Service Management Analyst. Reporting directly to the IT Quality Assurance Manager, this position works with IT managers and staff to identify, measure and mitigate risks to IT service delivery. This role provides IT the primary expertise in the Service Transition principles of the IT Infrastructure Library (ITIL) and the COBIT 5.0 frameworks. This role actively supports all areas of IT, Audit/Risk and VHDA’s business areas.
The successful candidate will hold a Bachelor’s degree in Computer Science, Information Systems, or a related discipline or possess sufficient years of relevant professional experience; experience with change, configuration, and problem solving management; demonstrated ability in collecting, analyzing, reporting, and utilizing data related to IT risk management, process management, and IT operations; ITIL Foundation certification and COBIT 5.0 foundation (preferred).
VHDA is one of the nation’s premier housing finance organizations. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.
We are focused on employee engagement and committed to a healthy and diverse workforce. VHDA has created a work environment that encourages fresh ideas, supports ingenuity, and inspires our purpose driven teams.
As a substantial player in the industry, we rely on the talents of our associates to keep us operating as a powerhouse of innovation.
Interested persons must submit a resume and cover letter stating salary requirements online only at:
This position will remain open until filled.
Hiring range - $63,671 – $82,771
Background and credit checks will be performed as a condition of employment.ITIL
About this company
Since our creation in 1972 by the Virginia General Assembly, VHDA has helped Virginians attain quality, affordable housing through public-private partnerships with local governments, community service organizations, lenders, developers and others. We provide mortgages for first-time homebuyers, as well as financing for apartment communities and neighborhood revitalization efforts. We teach free homebuyer classes, support housing counseling, and help people with disabilities and the elderly make their homes more livable. We also administer the federal Housing Choice Voucher and Housing Credit programs in Virginia. VHDA is self-supporting and receives no state taxpayer dollars to fund its programs. Instead, we raise money in the capital markets, and we contribute a significant portion of our net revenues each year to help meet Virginia’s housing needs.
Since our founding, VHDA has committed financing for more than 182,000 single family homes and 144,000 multifamily units.